Refund policy

At Mimi Vintage, every piece is one of a kind, so please check sizes and measurements before you buy. If something isn't right, here's how cancellations and returns work.

Cancelling an order

In accordance with the Israeli Consumer Protection Law, 1981, and the Consumer Protection (Cancellation of Transaction) Regulations, 2010, you may cancel your purchase within 14 days of receiving the item.

To cancel, send us a written notice by email at mimivintagee@gmail.com or a direct message on Instagram (@mimivintagee), including your full name and order number.
Items must be returned unworn, unwashed and in the same condition they were received, with any tags attached.
Once we receive the returned item, we will refund you within 14 days to the original payment method.
A cancellation fee of 5% of the item price or ₪100, whichever is lower, will be deducted, as permitted by law. Original shipping fees are non-refundable, and return shipping is the customer's responsibility.

How to return an item

Returns are the customer's responsibility. You can send the item back by registered mail or courier to HaArava St 10, Herzliya, Israel, or drop it off at our studio in Herzliya by appointment. Please include your order number with the item.

No exchanges

As each piece is one of a kind, we do not offer exchanges. You may cancel your purchase as described above.

Senior citizens, people with disabilities and new immigrants

If the purchase included a conversation with us (e.g., by phone or chat), customers aged 65+, people with disabilities and new immigrants (up to 5 years in Israel) may cancel within 4 months of the transaction, subject to the same conditions above and with valid proof of eligibility.

Defective or incorrect items

As vintage pieces, items may show light signs of wear, which we describe in each listing. If you receive an item that is defective, damaged in transit, or not as described, contact us within 14 days of receipt. You'll get a full refund, including shipping, with no cancellation fee.